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Terms & Conditions — Impact AV Equipment Rentals, LLC

Last Updated: June 3, 2026

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Country refers to: United States

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Impact AV Equipment Rentals, LLC.

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • Goods refer to the items or services offered for sale on the Service.

  • Orders mean a request by You to purchase Goods or Services from Us.

  • Promotions refer to contests or other promotions offered through the Service.

  • Service refers to the Website.

  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Impact AV Equipment Rentals, LLC, accessible from: https://www.impactavusa.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

SMS Communications

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or contact us directly at:

Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary depending on your interaction with our services.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read Our Privacy Policy carefully before using Our Service.

Privacy Policy: https://www.impactavusa.com/privacy-policy/

SMS Messaging Program

Program Description

This campaign is used to send:

  • Appointment confirmations and reminders

  • Customer support updates

  • Marketing and promotional messages

  • Product and service information

  • Webchat responses

  • Account notifications

  • Opt-in and opt-out confirmations

Cancellation Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

Support Information

If you experience issues with the messaging program, reply with the keyword "HELP" for assistance or contact us directly:

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary based on your usage and interactions with our services.

Supported Carriers

Our SMS program works with major U.S. wireless carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

Age Restriction

You must be 18 years or older to participate in our SMS program.

Compliance

We comply with all applicable laws and regulations including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines regarding SMS communications.

Placing Orders for Goods or Services

By placing an Order for Goods or Services through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods or Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation:

  • Your name

  • Your email

  • Your phone number

  • Your credit card information

  • Billing address

  • Shipping information

You represent and warrant that:

  • You have the legal right to use any payment method in connection with any Order.

  • The information You supply is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for reasons including but not limited to: service availability, errors in descriptions or pricing, errors in Your Order, or suspected fraud.

Order Cancellation Rights

Any Goods or Services you purchase can only be returned or canceled in accordance with these Terms and Conditions and Our refund or cancellation policies.

Your right to cancel an Order only applies to Goods or Services that are returned or canceled in the same condition as You received them where applicable.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods or approve a valid cancellation request.

You will not have the right to cancel an Order for:

  • Personalized or custom-made Goods or Services

  • Digital content once access or download has begun with Your consent

  • Services already performed or partially completed

Availability, Errors and Inaccuracies

We are constantly updating Our offerings. The Goods or Services available on Our Service may occasionally contain errors related to pricing, descriptions, availability, or other inaccuracies. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order. Prices may also change due to circumstances beyond our control including government actions, taxes, or third-party fee increases.

Payments

All Goods or Services purchased are subject to a one-time payment unless otherwise specified. Payment methods may include: Visa, MasterCard, American Express, PayPal, Stripe, or other accepted online payment methods.

Payment cards are subject to validation and authorization checks by the card issuer.

Promotions

Any Promotions made available through the Service may be governed by separate rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide information that is accurate, complete, and current at all times.

You are responsible for safeguarding the password that You use to access the Service. You agree not to disclose Your password to any third party and must notify Us immediately upon becoming aware of any unauthorized use of Your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Impact AV Equipment Rentals, LLC and its licensors. The Service is protected by copyright, trademark, and other applicable laws.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide the Company. If such assignment is ineffective, You grant the Company a perpetual, irrevocable, royalty-free, worldwide license to use and distribute such Feedback.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. We assume no responsibility for the content, privacy policies, or practices of third-party websites or services.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including if You breach these Terms. Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

To the maximum extent permitted by applicable law, the entire liability of the Company shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything.

In no event shall the Company be liable for indirect, incidental, special, or consequential damages.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" without warranty of any kind. The Company disclaims all warranties including merchantability, fitness for a particular purpose, and non-infringement.

Governing Law

The laws of the State of California, United States, excluding its conflict of law rules, shall govern these Terms and Your use of the Service.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first attempt to resolve the dispute informally by contacting the Company.

United States Legal Compliance

You represent and warrant that:

  1. You are not located in a country subject to a United States government embargo, and

  2. You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

Failure to enforce any right shall not constitute a waiver of future enforcement.

Changes to These Terms and Conditions

We reserve the right to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days notice before new terms take effect.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Impact AV Equipment Rentals, LLC
130 N Ave 61, Los Angeles, CA 90042, USA
Website: https://www.impactavusa.com/
Privacy Policy: https://www.impactavusa.com/privacy-policy/
Email: info@impactavusa.com
Phone: +1 323-559-1499

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